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Instead of sending in "Secret Shoppers", Corporate needs to send in "Secret Sales Associates" so the home office can really see what poor quality managers and other associates they have representing their stores. During recent training the assistant manager of our...
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Anonymous
Anonymous

sounds exactly like my store. ridiculous honestly

3.3
I didn't like
  • Management did not respect their associates
#965743
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Spencers Customer Care Review

Spencers in florence the lady dressed as charley brown is very rude i came in looking for a halloween custume wouldnt even allow me to look will never be back very bad customer sercice
1.7
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Hollandale, Mississippi
#946440
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Spencers Customer Care Review

That sales supervisor Katie at the Eastwood Mall in Niles Ohio 44446 is SO rude and doesn't even pay attention to customers half the time so god only knows how many items get stolen on her watch, her rating is 0/10
3.3
Details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
Website
#942984
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Body Jewelry Review

all their body jewelry sucks. right after I buy new rings, they break. they don't stay in and I didn't notice that it completely fell out so I almost had to get it repierced. the rings SUCK and don't latch at all. don't buy body jewelry from here!!!
1.2
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Value for money
Website
#915389
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It's complete corporate greed and corruption. My wife worked there and the store manager here is a complete two faced back stabbing *** if you don't take her side on everything along with the *** above her she too is a worthless waste that can't even resolve issues...
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Anonymous
unimpressed

The store manager is highly unprofessional. She writes her employee's up, and takes pictures of the write ups and shares them with her friends. I personally saw a write up on ...

1.0
#910952
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Went to Spencer's and bought a Jelly Gem *** that said it was securely sealed and verified by owner or manager...Within days I Contracted a skin disease on hands after handling what appeared to be a used Jelly Gem ***.. I could have easily resealed it and returned it...
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Anonymous
Anonymous

I know that as of recently, the employees are encouraged to remove toys from the boxes , pop batteries in them and demonstrate how it operates. Regardless though you should b...

1.4
Product
I didn't like
  • Pre-opened used sex toys
#874158
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Spencers Cashier Review

I've been looking for a batman hat. Found one and was like "$16 is not a bad price!" and when I went to pay, the lady said 26$ and I said nicely (since I work in retail as well) "I thought it said 16$". She could have said "no it wasn't" nicely. Instead she said "WHY would it be?!" And was extremely rude and treated me like I was ***. IT HAD A TAG THAT SAID 16$! I make sure to read tags.
2.7
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Website
#861106
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Shopping in Spencers at the Collins Creek Mall in Texas, when a guy came in soliciting (trying to sell Texas Rangers tickets) to the woman at the register. She told him she wasn't interested but sure, he could ask the stores customers! Say what! Since when is it ok to...
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Anonymous
Anonymous

Guestservices@spencersonline.comThey also have a 1800 number on their website and live chat to help customers with complaints.

2.6
#856077
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Rude costomer service. Me and my group of friends went into Spencers at Lakeside Mall and my friend picked up a water bottle. The tag fell off because it was loose. She went to show a friend for her birthday because she didng notice the tag was off and a worker said...
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1.0
#852100
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Was at Spencer's with a few friends and was picking out shirts and looking at them and one of the workers came over and yelled at us to stop "making everything so messy" even though we folded the clothes when we were done. We didn't say anything but after a few minutes...
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1.0
Beverly, New Jersey
#824218
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